Frequently Asked Questions
How can we help?
Find answers to common questions about buying, selling, payments, delivery, Buyer Protection and using Shop Street 247.
Buy. Sell. Reuse.
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đī¸ About Shop Street 247
What is Shop Street 247?
Shop Street 247 is a UK online marketplace connecting independent buyers and sellers of new and pre-loved items.
From clothing and electronics to homeware, gaming, toys, collectables and more, our aim is to make buying, selling and reusing simple.
Is Shop Street 247 a shop?
Shop Street 247 is primarily a marketplace. Unless otherwise stated, items are listed and sold by independent sellers rather than by Shop Street 247 itself.
Is Shop Street 247 available across the UK?
Yes. Shop Street 247 is designed for buyers and sellers throughout the United Kingdom.
Do I need an account?
You’ll need an account to access key marketplace features such as buying, selling, messaging and managing your transactions.
Can I buy and sell from the same account?
Yes. One Shop Street 247 account can be used for both buying and selling.
đˇ Selling
How do I sell something?
It’s simple:
1. Take photos of your item.
2. Create your listing with a title and description.
3. Choose the category and condition.
4. Set your price.
5. Add your delivery options.
6. Publish your listing.
Once live, buyers can discover your item on Shop Street 247.
What can I sell?
You can list permitted new and pre-loved products across our marketplace categories.
These include:
đ Women
đ Men
đļ Kids & Baby
đą Electronics
đ Home & Garden
đŽ Gaming
đ Books & Media
âŊ Sports & Outdoors
𧸠Toys & Games
đ Collectables & Hobbies
đ ī¸ Tools & DIY
đž Pet Supplies
Some products are restricted or prohibited. Always check our Prohibited Items Policy before listing.
How much should I sell my item for?
You choose your own price.
Consider the item’s condition, age, original price, demand and what similar products are selling for.
How should I describe my item’s condition?
Be accurate and transparent.
Use the appropriate condition option and mention any scratches, stains, missing parts, damage, repairs or other defects in your description.
Clear photographs are strongly recommended.
Can buyers make offers?
Where the offer feature is available, buyers can make an offer on your listing.
You can choose to accept, decline or counter the offer.
What happens when my item sells?
You’ll receive information about the order. Check the details, package the item securely and send it using the agreed delivery method.
When will I receive my money?
Seller payments become eligible for release under the Shop Street 247 payment process and our Terms & Conditions after the transaction is successfully completed.
Payments may remain pending where an eligible problem, dispute, verification requirement or other issue needs to be resolved.
đ Buying
How do I buy an item?
Find something you like and open the listing.
Before purchasing, check the:
â Photos
â Description
â Condition
â Price
â Seller information
â Delivery options
â Applicable fees
When you’re happy, follow the checkout process to complete your purchase.
Can I ask the seller a question?
Yes. If messaging is available, you can contact the seller for more information before purchasing.
Can I negotiate the price?
Where offers are enabled, you can make the seller an offer.
The seller can accept, decline or counter it.
What should I do before buying a used item?
Carefully examine the photographs and description.
For higher-value products, consider asking questions about condition, age, authenticity, compatibility, included accessories and any defects before purchasing.
đĄī¸ Buyer Protection
What is Shop Street 247 Buyer Protection?
Eligible purchases made and paid for through Shop Street 247 may be eligible for Buyer Protection.
It is designed to provide additional support when an eligible transaction has a qualifying problem.
What problems may be eligible?
Subject to our Buyer Protection Policy, qualifying situations may include an item that:
â Doesn’t arrive
â Arrives significantly damaged
â Is materially different from its listing
â Is the wrong item
What do I do if there’s a problem?
Report the issue through Shop Street 247 within the applicable reporting period.
Keep the item, packaging and any relevant evidence while the issue is being reviewed.
You may be asked to provide photographs, delivery information or other evidence.
Am I guaranteed a refund?
No. Buyer Protection doesn’t guarantee a refund in every situation.
Eligibility depends on the circumstances and the requirements of our Buyer Protection Policy and Terms & Conditions.
Is Buyer Protection insurance?
No. Shop Street 247 Buyer Protection is not an insurance product.
Does Buyer Protection replace my legal rights?
No. Nothing in our Buyer Protection arrangements is intended to remove or restrict statutory rights you may have under applicable UK law.
[ Learn More About Buyer Protection ]
đŗ Payments & Fees
How do I pay?
Available payment methods will be displayed when you check out.
Should I pay a seller outside Shop Street 247?
We recommend completing eligible marketplace payments through the official Shop Street 247 checkout.
Be cautious if someone asks you to pay through an external bank transfer, cryptocurrency, gift card or another payment method outside the platform.
What is the Buyer Protection fee?
Where applicable, a Buyer Protection or marketplace service fee may be added to an eligible purchase.
The applicable charge will be shown before you confirm your order.
Are there hidden fees?
Applicable marketplace, Buyer Protection, and delivery charges should be displayed during checkout before payment is confirmed.
Review the complete order total before paying.
đĻ Delivery & Collection
How is my order delivered?
Available delivery methods depend on the listing, seller and transaction.
Review the delivery option before completing your purchase.
Will I receive tracking?
If a tracked delivery service is used and tracking information is available, you may be able to follow your parcel’s progress.
What happens if my parcel doesn’t arrive?
Check any available tracking information first.
If an eligible order hasn’t arrived, report the problem through Shop Street 247 within the applicable reporting period.
Can I collect an item from the seller?
Some sellers may offer collection, particularly for larger items.
Take sensible precautions when meeting someone you don’t know and follow our Safety Guidelines.
âŠī¸ Returns, Refunds & Problems
Can I return an item if I change my mind?
Return rights can depend on the circumstances and whether you’re purchasing from a private or professional/business seller.
Check the seller information and applicable policies before purchasing.
My item arrived damaged. What should I do?
Take clear photographs of:
âĸ The item
âĸ The damage
âĸ The packaging
âĸ The shipping label where relevant
Report an eligible problem promptly through Shop Street 247.
What if the item isn’t as described?
If the difference is significant, report the problem within the applicable reporting period.
You may be asked to provide photographs and other supporting evidence.
Who pays return postage?
That depends on the circumstances of the return, applicable law and the relevant Shop Street 247 policies.
If a return is approved, follow the instructions provided for that transaction.
đ Safety & Security
How can I stay safe?
Keep eligible transactions and communications on Shop Street 247 wherever possible.
Never give another user your:
â Password
â PIN
â One-time security code
â Full payment-card information
Someone sent me a suspicious link. What should I do?
Don’t click it.
Don’t enter your Shop Street 247 login or payment information.
Report suspicious activity through the appropriate reporting or support option.
How do I report a suspicious listing?
Use the available Report option or contact Shop Street 247 support with the listing details.
Are counterfeit items allowed?
No. Sellers must not knowingly list counterfeit or otherwise unlawful goods.
Listings or accounts that breach our marketplace policies may be removed, restricted or suspended.
â Accounts, Sellers & Reviews
Can I leave a review?
When reviews are available, buyers and sellers may leave feedback after eligible transactions.
Reviews should be truthful and based on genuine marketplace experiences.
Can I have more than one account?
Users should follow the account rules set out in our Terms & Conditions. Accounts created to evade restrictions or misuse the marketplace may be restricted.
Can businesses sell on Shop Street 247?
Where permitted, professional or business sellers may use the marketplace, subject to applicable requirements and policies.
Business sellers may have additional legal obligations towards consumers.
âģī¸ Buying & Selling Pre-Loved
Why buy pre-loved?
Pre-loved shopping can help you save money while keeping useful products in circulation for longer.
You might also find products that are difficult to find new.
Why sell things I don’t use?
Instead of leaving something unused, you can give it another chance to find a new owner â and potentially make some extra money.
Good things deserve another life.
Buy. Sell. Reuse.
â Still Need Help?
Can’t find your answer?
We’re here to help.
Visit our Help Centre or contact the Shop Street 247 support team.
[ Contact Us ] [ Buyer Protection ] [ Safety Centre ]
Important Information
Shop Street 247 is an online marketplace connecting independent buyers and sellers. Unless otherwise stated, we do not own, inspect or sell items listed by users. Sellers are responsible for the accuracy, condition and legality of their listings.
Buyer Protection is subject to our Buyer Protection Policy, Terms & Conditions, eligibility requirements, exclusions and applicable reporting deadlines. It is not insurance and does not guarantee a refund in every circumstance.
Nothing in these FAQs is intended to affect your statutory rights under UK law.
