Terms & Conditions
Last updated: 5 September 2026
Welcome to Shop Street 247.
These Terms & Conditions govern your access to and use of the Shop Street 247 website, marketplace and related services.
By creating an account, listing an item, making a purchase, selling an item or otherwise using Shop Street 247, you agree to these Terms & Conditions.
Please read them carefully before using the platform.
1. About Shop Street 247
Shop Street 247 provides an online marketplace that enables users to list, buy and sell items.
Unless expressly stated otherwise, Shop Street 247 is not the seller of items listed by independent users. The contract for the purchase of an item is generally between the buyer and the seller.
Legal business name: Shop Street 247
Email: support@shopstreetbarnet247.co.uk
Shop Street 247 may provide services associated with marketplace transactions, including payment processing arrangements, messaging, Buyer Protection, dispute handling and other platform features.
2. Eligibility
To create an account and use Shop Street 247, you must meet the minimum age requirements displayed on the platform and be legally capable of entering into the relevant transactions.
You must provide accurate and current information when registering.
You may not create an account using false information, impersonate another person or create accounts for fraudulent or prohibited purposes.
We may require users to verify information such as their email address, telephone number, identity or payment details.
3. Your Account
You are responsible for maintaining the confidentiality and security of your account and password.
You are responsible for activity carried out through your account unless the activity resulted from circumstances for which you are not responsible.
If you believe your account has been compromised, you should contact Shop Street 247 immediately.
Accounts may not be sold, transferred or used by another person without our permission.
4. Buying and Selling
Shop Street 247 enables users to buy and sell items through the platform.
When a buyer completes a purchase, they agree to pay the total amount displayed at checkout.
This may include:
- The item price
- Delivery charges
- Buyer Protection fees
- Other charges clearly disclosed before payment
The total amount payable will be displayed before the buyer confirms the purchase.
5. Seller Responsibilities
Sellers are responsible for the items they list and sell.
When creating a listing, sellers must provide accurate and honest information about the item.
This includes, where relevant:
- Condition
- Brand
- Size
- Model
- Colour
- Authenticity
- Defects or damage
- Photographs
- Description
- Price
Sellers must disclose significant defects, damage or other information that could reasonably affect a buyer’s decision.
Photographs should accurately represent the item being sold.
Sellers must have the legal right to sell the item.
6. Prohibited Items
Certain products and services may not be listed or sold through Shop Street 247.
Prohibited items may include items that are illegal, unsafe, counterfeit, stolen, fraudulent, dangerous or otherwise restricted by our policies.
Users must comply with our separate Prohibited Items Policy.
Shop Street 247 may remove listings that we reasonably believe violate our policies or applicable law.
Repeated or serious violations may result in account restrictions or suspension.
7. Counterfeit Items
Counterfeit goods are strictly prohibited.
Sellers must only list branded items they reasonably believe to be genuine.
We may request information or evidence concerning the authenticity of an item.
Listings suspected of involving counterfeit products may be removed and accounts may be restricted or suspended.
Where appropriate, information may be provided to relevant authorities or rights holders where permitted or required by law.
8. Prices
Sellers determine the asking price of their items unless otherwise stated.
Prices must be displayed in pounds sterling (£) where Shop Street 247 operates as a UK marketplace.
Sellers must not intentionally misrepresent prices or use misleading pricing practices.
9. Offers
Shop Street 247 may allow buyers to make offers to sellers.
A seller may accept, reject or counter an offer where the functionality allows.
Acceptance of an offer does not necessarily mean payment has been completed.
An item should not be considered purchased until the required checkout and payment process has been successfully completed.
10. Payments
Buyers should complete eligible marketplace purchases through the Shop Street 247 checkout system.
Payments may be processed by third-party payment service providers.
Payment providers may impose their own terms, verification requirements and restrictions.
Shop Street 247 does not necessarily receive or store complete payment card information.
11. Seller Payments
Where supported by the platform, funds relating to a sale may be held while the transaction is being completed.
Seller funds may become eligible for release after the transaction has been successfully completed in accordance with the applicable transaction process.
Payment may be delayed where, for example:
- A buyer reports a problem
- A transaction is disputed
- Fraud is suspected
- Identity or payment verification is required
- A payment is reversed or challenged
- Our payment provider or we are legally required to delay payment
Seller payouts may also be subject to the terms and requirements of the relevant payment service provider.
12. Shop Street 247 Buyer Protection
Eligible purchases completed through Shop Street 247 may benefit from Shop Street 247 Buyer Protection.
Buyer Protection may apply to certain circumstances, including where an eligible item:
- Does not arrive
- Arrives significantly damaged
- Is materially different from its listing
- Is the wrong item
Buyer Protection is subject to our separate Buyer Protection Policy, including its eligibility requirements, exclusions, evidence requirements and reporting deadlines.
Buyer Protection does not guarantee a refund in every circumstance.
Payment of the Buyer Protection fee does not constitute the purchase of an insurance product.
13. Buyer Protection Fee
A Buyer Protection fee may be charged on eligible purchases.
The applicable fee will be displayed before the buyer completes payment.
The fee helps support marketplace services associated with transactions, which may include payment infrastructure, customer support, fraud prevention and the administration of Buyer Protection.
The amount or method used to calculate the fee may change from time to time.
Any applicable fee will be shown to the buyer before the purchase is confirmed.
14. Reporting a Problem
Buyers should inspect their purchase promptly after delivery.
If there is a problem that may qualify for Buyer Protection, the buyer must report it using the appropriate Shop Street 247 process within the applicable reporting period.
The reporting deadline will be specified in the Buyer Protection Policy or transaction information.
Failure to report an eligible problem within the required period may affect eligibility for Buyer Protection, subject to applicable law.
15. Disputes
Where a buyer reports a problem, Shop Street 247 may request information from the buyer and seller.
This may include:
- Photographs
- Tracking information
- Proof of postage
- Messages
- Product information
- Packaging photographs
- Other relevant evidence
Users agree to cooperate reasonably with the dispute process.
Where Shop Street 247 administers Buyer Protection, we may determine whether the requirements of the Buyer Protection Policy have been satisfied based on the information reasonably available to us.
This does not affect any rights or remedies that cannot lawfully be excluded.
16. Refunds
Where a buyer qualifies for a refund under the applicable Buyer Protection Policy, transaction terms or law, the refund may be returned using the original payment method or another method supported by our payment provider.
In some circumstances, a buyer may be required to return an item before a refund is processed.
Instructions and applicable deadlines will be provided where a return is required.
17. Delivery
Sellers are responsible for dispatching sold items within the required period.
Sellers should package items appropriately and use the agreed delivery method.
Where tracking is available, sellers should provide valid tracking information.
Estimated delivery dates are estimates unless expressly stated otherwise.
Shop Street 247 cannot guarantee the performance of independent postal or courier companies.
18. Collection in Person
Some items may be offered for collection.
Buyers and sellers are responsible for arranging an appropriate collection location and time.
Users should take reasonable precautions when meeting someone they do not know.
Shop Street 247 may limit the availability of Buyer Protection for transactions completed outside the platform’s supported payment or delivery process. Any limitations will be explained in the applicable Buyer Protection Policy.
19. Reviews and Ratings
After a transaction, users may be permitted to leave ratings or reviews.
Reviews must be honest and based on genuine experiences.
Users must not submit reviews that are fraudulent, threatening, discriminatory, defamatory, abusive or otherwise unlawful.
We may remove reviews that violate our policies.
20. Messages and Communication
Shop Street 247 may provide messaging tools that allow buyers and sellers to communicate.
Users must not use these tools to:
- Send spam
- Harass or threaten others
- Commit or facilitate fraud
- Distribute malicious content
- Request prohibited payments
- Promote illegal activities
- Circumvent Shop Street 247 in a manner prohibited by these Terms
Messages may be reviewed where reasonably necessary for fraud prevention, customer support, dispute resolution, safety or enforcement of our policies, subject to applicable law and our Privacy Policy.
21. Payments Outside Shop Street 247
Users should not attempt to circumvent Shop Street 247’s payment system for transactions that are intended to be completed through the platform.
Buyer Protection generally applies only to eligible transactions completed using the supported Shop Street 247 payment process.
Payments made directly between users outside Shop Street 247 may not be covered by our Buyer Protection arrangements.
22. Professional and Business Sellers
Some users may sell items as part of a business or commercial activity.
Business sellers are responsible for identifying themselves appropriately where required and complying with all applicable laws and regulations.
Additional consumer rights may apply when a consumer purchases from a business seller.
Business sellers must not attempt to describe themselves as private sellers in order to avoid legal obligations.
Shop Street 247 may introduce separate terms or requirements for professional sellers.
23. Taxes
Users are responsible for understanding and complying with any tax obligations arising from their activity on Shop Street 247.
Where required by law, Shop Street 247 may collect, retain or report information relating to sellers and transactions to HM Revenue & Customs or other relevant authorities.
24. Fraud and Marketplace Safety
Shop Street 247 may use systems and processes designed to detect and prevent fraud, scams, prohibited transactions and other misuse.
We may temporarily restrict transactions, listings, payments or accounts where reasonably necessary to investigate suspicious activity or protect users and the platform.
25. Suspension and Termination
We may restrict, suspend or terminate an account where reasonably necessary, including where we believe a user has:
- Violated these Terms
- Committed or attempted fraud
- Sold prohibited or counterfeit items
- Abused Buyer Protection
- Harassed other users
- Created misleading listings
- Failed required verification
- Created unacceptable marketplace or security risks
- Repeatedly breached Shop Street 247 policies
Where appropriate and legally required, we will provide relevant information about the restriction or suspension.
26. Intellectual Property
The Shop Street 247 name, branding, logos, website design and original platform content are protected by applicable intellectual property laws.
Users must not copy, reproduce or commercially exploit Shop Street 247 intellectual property without permission.
27. Content Uploaded by Users
Users retain responsibility for content they upload, including photographs, listing descriptions and profile information.
By uploading content, you give Shop Street 247 permission to use, reproduce, display, resize, format and distribute that content as reasonably necessary to operate, promote and improve the marketplace.
You must have the necessary rights to any content you upload.
28. Privacy
Personal information is handled in accordance with our Privacy Policy.
Users should review the Privacy Policy to understand how Shop Street 247 collects, uses and shares personal information.
29. Availability of Shop Street 247
We aim to provide a reliable service but cannot guarantee that Shop Street 247 will always be available without interruption or errors.
We may modify, maintain, update or temporarily suspend parts of the platform where reasonably necessary.
30. Our Role as a Marketplace
Unless expressly stated otherwise, Shop Street 247 provides the marketplace through which independent users can transact.
We do not generally own, manufacture, inspect or possess items listed by independent sellers.
Sellers remain responsible for their listings and items.
Nothing in these Terms excludes responsibilities that Shop Street 247 has under applicable law.
31. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Shop Street 247 is not responsible for losses caused solely by:
- Inaccurate information supplied by another user
- Events outside our reasonable control
- Independent courier or postal services
- Transactions completed outside Shop Street 247
- Misuse of the platform by another user
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
32. Your Statutory Rights
Nothing in these Terms is intended to exclude, restrict or otherwise affect rights or remedies that you have under applicable UK law and which cannot lawfully be excluded.
Where a business seller sells to a consumer, additional statutory consumer protections may apply.
33. Changes to These Terms
We may update these Terms & Conditions from time to time.
Where changes are significant, we may provide reasonable notice where appropriate.
The latest version will be published on Shop Street 247 with the date it was last updated.
Continued use of the platform after changes take effect may constitute acceptance of the updated Terms where permitted by law.
34. Governing Law
These Terms are governed by the applicable laws of England and Wales, subject to any mandatory rights you may have under the laws applicable to you.
If you are a consumer resident elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to your place of residence.
35. Contact Us
Questions regarding these Terms & Conditions can be sent to:
Shop Street 247
Legal business name: Shop Street 247
Email: support@shopstreetbarnet247.co.uk
Shop Street 247
Buy. Sell. Reuse.
By using Shop Street 247, you agree to these Terms & Conditions and any policies incorporated into them where applicable.
